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0345 548 2020
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FREE Prescription lenses with all frames | FREE delivery to all UK addresses, worldwide £12

Terms & Conditions

1. Our Contract
These Terms and Conditions govern the supply of goods sold by Gregory Pex, GPEX Online Ltd (referred to as "we" and "us") of Renfrew House, 27 Quarriers Village, Bridge of Weir, PA11 3TL
These Terms and Conditions in combination with an order form constitute the complete agreement between us and the customer. Our acceptance of your order and full or part payment constitutes a legally binding contract between us on these terms and conditions. This contract is subject to and governed by Scottish law.

2. Conditions of Sale
Customers must be 16 years of age or over. Customers must not be registered blind or partially sighted. If purchasing a prescriptive pair of spectacles the customer must have been issued with a prescription within the last 2 years or earlier as advised by your optometrist. If requested, a copy of this prescription must be provided to us.

3. Price & Payment

3.1 The price payable for the goods you order is as set out at the time you place your order plus any charges for carriage and insurance as set out in the order form.

3.2 We must receive payment for the whole or part of the price of the goods at the time of order, and any applicable charges for carriage and insurance, before your order can be accepted.

4. Delivery & Title
Goods will be supplied in accordance with your order and title will be transferred once payment is made by the customer in full.

5. Liability

5.1 If you have notified us of a problem with the goods, we will replace or repair any goods that are damaged or defective.
We will not be liable to you for any inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.

5.2 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes.)

6. General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with United Kingdom law.

7. VAT
All prices include VAT at the current rate.

8. Accessories
All frames come with one appropriate case and microfibre lens cloth.

9. Design, Images and Reproduction
Images, codes, layout and style are all copyright. Reproduction in whole, or in part, is strictly prohibited without written permission.

10. Refunds
We can refund the cost of your frame, however standard return postage is not included.
Prescription Glasses and Sunglasses
If you are unhappy with your prescription glasses or sunglasses you can return these to us as long as they are in perfect condition, including the case, lens cloth and any accessories including the original packaging. We recommend you use Royal Mail Special Delivery and cover the insurance for the total cost of the item, this will also give you proof of delivery.
When we receive your item we will refund the frame, however we cannot refund upgrade options such as tints, thinner lenses, bifocal, varifocal or postage upgrades unless agreed in advance. Please telephone customer service for a returns number prior to sending on 0345 548 2020